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InterviewsJanuary 24

The story of generative AI is ‘cautiously optimistic’

HSBC has around 1000 applications for artificial intelligence, but it is still “early days” for generative AI.
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The story of generative AI is ‘cautiously optimistic’Edward Achtner, head of the Office of Applied Artificial Intelligence at HSBC.

Edward Achtner leads HSBC’s Office of Applied Artificial Intelligence. Late last year, he sat down to discuss ChatGPT and the future that generative AI and large language models (LLMs) may have in financial services.

A: I agree with both points. Perhaps unsurprisingly, AI has been with us for decades, clearly. But it is only up until really the last year, in fact [when ChatGPT was launched on November 30, 2022], that [there is] accessibility for everyone around the world. It’s simply because it’s made a transition from the domain of data scientists and machine learning specialists, into the forefront — it’s literally at your fingertips. 

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Liz Lumley is deputy editor at The Banker. She is a global specialist commentator on global financial technology or “fintech”. She has spent 30 years working in the financial technology space, most recently as director at VC Innovations and architect of the Fintech Talents Festival, managing director at Startupbootcamp FinTech London and an editor at financial services and technology newswire, Finextra. She was named Journalist of the Year for Technology and Digital Finance at State Street’s UK Press Awards for 2022.
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