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Latest articles from Rekha Menon

How to foil cyber bank robbers

July 3, 2007

Rekha Menon reports on the ruses used by hackers to steal from online banking users and the relatively successful industry response.

Eastern Europeans leapfrog western counterparts

July 1, 2007

Arriving late on the modern banking scene, institutions in central and eastern Europe have not been weighed down by the baggage of complex legacy systems. Technology being implemented in the region is now finding its way west, writes Rekha Menon.

Credit goes to the innovators

September 1, 2004

Banks are facing growing competition from other financial services firms in the credit derivatives market. Rekha Menon finds they are relying on technological innovation to give them the upper hand.

Inside the branches

July 1, 2004

The bank branch is undergoing another transformation as the emphasis shifts further towards self-service offerings, using ATMs, smart ATMs and online kiosks. Rekha Menon looks at progress.

Packaged for convenience

April 4, 2004

Core banking system replacement is risky and complex but is an increasingly likely scenario for banks. Like their smaller peers, larger institutions may need to opt for packaged solutions to keep costs and time-to-market down.

Tuning into the right channels

December 2, 2003

Multi-channel banking has become the norm for customers. Rekha Menon reports on developments in the four crucial areas of ATM, call centre, internet and bricks-and-mortar branches.

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