Success in any walk of life is hard to replicate, but for large organisations, it is made easier by being able to share experiences and best practices between business units and countries. At Citigroup they call it “success transfer” and it’s a concept that is being put to good use by Nandan Mer, regional head of sales and distribution, Europe, Middle East and Africa (EMEA), global consumer group, who was recently promoted from head of the bank’s UK consumer group.
“If there is one core strength I would pick for Citigroup, it is success transfer,” says Mr Mer. “We are good at sharing knowledge across various markets.”
