The Covid-19 pandemic has accelerated existing digitalisation trends across the financial services sector. But as market participants contend with this new reality, they must not forget the importance of human interaction and how and where it fits into new digital business models. Finding the correct balance will be vital.
The Banker Fresh Perspectives is sponsored by Banking Circle but independently edited.
In conversation with:
- James King, Europe editor, The Banker
- Anders la Cour, chief executive officer, Banking Circle
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