The UK’s new Consumer Duty is bringing in new rules that should help to address the distrust and dissatisfaction that retail banking customers feel towards their banks.
Western Europe
Latest articles from Western Europe
Will the UK’s Consumer Duty improve customer perceptions of banks?
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August 15, 2023The Italian windfall tax on banks has raised questions over whether more governments will consider implementing their own levy.
EC modernises its anti-fraud efforts with €34m deal
August 14, 2023Data lies at the heart of combating fraud in the EU.
What is shaping the outlook for UK interest rates?
August 9, 2023Following the Bank of England’s most recent interest rate hike, how far can we expect rates to rise, and how long will they stay there?
UK Supreme Court ruling offers clarity for banks
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Why is UK inflation so high?
July 20, 2023Recent increases in the Bank of England rate may have been less of a tightening than previously thought.
Caucasus banks benefit from Russian outflows
July 19, 2023Lenders in the Caucasus region have benefited from the turmoil resulting from Russia's invasion of Ukraine, while questions remain regarding Turkish banks as the new central bank governor and finance minister are appointed.
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DNB Bank sees success with conversational AI agents
July 19, 2023Automation and conversational AI is supporting employees and customers at the Nordic Bank.
How are rising interest rates affecting banks?
July 17, 2023The financial system has proved remarkably resilient, so far, to rising interest rates. But cracks are starting to appear as these filter through to borrowers and credit losses start to mount.