Latest articles from Western Europe

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Will the UK’s Consumer Duty improve customer perceptions of banks?

August 24, 2023

The UK’s new Consumer Duty is bringing in new rules that should help to address the distrust and dissatisfaction that retail banking customers feel towards their banks.

Leafy lightbulb

Opinions differ on how to achieve net zero

August 16, 2023

A Greenpeace report takes issue with the ECB’s net-zero actions. 

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Will windfall taxes spread across Europe?

August 15, 2023

The Italian windfall tax on banks has raised questions over whether more governments will consider implementing their own levy.

EU flag against light

EC modernises its anti-fraud efforts with €34m deal

August 14, 2023

Data lies at the heart of combating fraud in the EU. 

Bank of England facade

What is shaping the outlook for UK interest rates?

August 9, 2023

Following the Bank of England’s most recent interest rate hike, how far can we expect rates to rise, and how long will they stay there?

The UK Supreme Court

UK Supreme Court ruling offers clarity for banks

July 25, 2023

The UK’s highest court’s decision is a relief for banks, but their vigilance to customer fraud is still essential.

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Why is UK inflation so high?

July 20, 2023

Recent increases in the Bank of England rate may have been less of a tightening than previously thought.

GET Armenia

Caucasus banks benefit from Russian outflows

July 19, 2023

Lenders in the Caucasus region have benefited from the turmoil resulting from Russia's invasion of Ukraine, while questions remain regarding Turkish banks as the new central bank governor and finance minister are appointed.

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DNB Bank sees success with conversational AI agents

July 19, 2023

Automation and conversational AI is supporting employees and customers at the Nordic Bank. 

GET piggy bank

How are rising interest rates affecting banks?

July 17, 2023

The financial system has proved remarkably resilient, so far, to rising interest rates. But cracks are starting to appear as these filter through to borrowers and credit losses start to mount. 

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