09:00 BST: Digitising inside and out

Digitisation efforts are impacting every part of the bank, from client service to employee engagement, from trade finance to innovation in support of the ESG agenda. We look at the importance of creating a truly digital and personalised user experience, and the need to drive digitalisation in trade and sustainability.

• Joy Macknight, managing editor, The Banker
• Ebru Pakcan, global head of trade, treasury and trade solutions, Citi
• Sandra Peterson, global head of client experience, treasury and trade solutions, Citi

The Banker Masterclass, in association with Citi

TheBanker.com/Citi20

14:00 BST: View from Sibos Day 2

We talk to leading industry figures about how the Covid-19 pandemic has accelerated the need for digitisation and changes in cyber security, as well as improving the cross-border payments experience.

• Joy Macknight, managing editor, The Banker
• Paula da Silva, head of transaction services, SEB
• Tom Durkin, global head of digital channels, Bank of America 
• Marc Recker, head of clearing products, cash management, Deutsche Bank
• Steve Silberstein, CEO, FS-ISAC

The Banker View from Sibos, in association with Bank of America

TheBanker.com/Sibos