Technology is playing an ever more prominent role in the cash management world, but it is not necessarily driving the trends. “[Cash management] isn’t more IT-driven than a few years ago, but rather it is more business-driven, and this is good news, as the business-driven agenda is critically dependent on technology,” says Edward Glassman, head of transaction delivery channels, transaction banking at ABN AMRO. “The level of investment in and dependency on technology, on the bank and corporate sides, has been raised dramatically over the past three to five years.”
He highlights the continued drive for improved efficiency, and the strong desire, at every corporate level, from large multinationals to small businesses, to streamline operations and get the best use of working capital. “Technology plays a critical role in facilitating that,” he says.
