ING’s innovation strategy supports the bank’s overall mission of delivering value to customers, according to Benoît Legrand, ING’s chief innovation officer and CEO of ING Ventures, a €300m fund that invests in fintech companies around the world. “We want to empower customers to stay ahead in life and in business, and everything we do in innovation should serve that goal,” he says.
The innovation team also has what Mr Legrand calls “beyond banking” priorities, effectively to push the boundaries of what is defined as a bank today. He points to Yolt, the smart money app that ING spun up to aggregate account data. “Through Yolt, we can analyse the data to better understand our customers and provide insights into the way they are managing their money,” he says.
