It is often impossible to draw a complete diagram of a bank’s payments systems, and how they interact with each other and the bank’s clients. This problem is only compounded when a bank acquires another and adopts even more legacy systems.
When Bank of America Merrill Lynch (BAML) made acquisitions, it was not only the payment applications that wove their way into the new combined entity but also the staff. Cindy Murray, head of global treasury product platforms and e-channels at BAML, is one such employee whose banking career has seen her work at numerous banks. She has never left one bank to join another, and has instead moved through the banks along with the acquisitions.
