The arrival of Covid-19 shook the banking sector and pushed it to adapt and modernise faster than had ever been anticipated.
The Banker Masterclass is sponsored by Avanade but independently edited.
In discussion:
- Stop. Pause. Rethink: Coronavirus has hit the banking sector like no other crisis in memory. It has meant significant changes to how banks serve their customers, and how staff work. Michelle Baxter, financial services executive, North America at Avanade, explains how banks have started to make changes to build resilience for the future.
- How banks get to growth: Banks have been through a difficult few months, but are coming out the other side now looking at how they can move towards growth in this new business environment. Michelle Baxter, financial services executive, North America at Avanade, says banks can make changes to better adapt their services to meet the specific needs of customers, and focus on meeting their customer’s ESG expectations.
- Handling massive surges in demand: Banks have seen their customers move to digital in unprecedented numbers due to coronavirus, and this has put huge pressure on their technology and their teams. Saurabh Verma, financial services industry lead, Australia and New Zealand, Avanade, discusses how banks can adapt their processes, and ensure their staff are performing to their highest standard.
- Driving down cost and protecting profit: The move towards digital banking can be a costly change for some institutions that are still encumbered by their legacy systems. Saurabh Verma, financial services industry lead, Australia and New Zealand at Avanade talks about how banks can streamline their operations and make savings through the use of new technologies.
In conversation with:
- Kimberley Long, Asia editor, The Banker
- Michelle Baxter, financial services executive, North America, Avanade
- Saurabh Verma, financial services industry lead, Australia and New Zealand, Avanade
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