Achieving alignment across the bank and securing commitment to a single digital transformation strategy was the first step in Scotiabank’s journey, according to Ignacio ‘Nacho’ Deschamps, the bank's group head of international banking and digital transformation.
While Scotiabank has operations in more than 40 countries, just six represent 80% of its earnings: Canada, Mexico, Chile, Colombia, Peru and its wholesale operations in the US. From a digital transformation perspective, the bank has focused on where it has large retail businesses: its home market and the four Pacific Alliance countries.
